Having a VW bug every car thing can just be a big old pain in the but. But I walked into here to get my headlight fixed and everyone was so nice! They fixed it up really quickly and put on my front license plate for me, and it was all a really good price! I highly recommend them!
De Anonyme
Il y a 5 ans
Dan and Jay at German Formula have gone above and beyond to assist us and we highly recommend the shop. They provided excellent customer service and quality repairs for our 80s Mercedes. We used the shop several years ago for a different car and had the same experience then!
De Anonyme
Il y a 5 ans
If you have a german car, this place offers an alternative to going to the dealership. They do not have all of the Audi diagnostic machines, but at least they are honest. Workmanship is first rate.
De Anonyme
Il y a 5 ans
Quick service. Good patient, customer service. German Formula definitely recommend him.Thanks
De Anonyme
Il y a 6 ans
I could not possibly be more pleased to have found German Formula. I was visiting Portland for the Thanksgiving holiday when my Mercedes showed a "check engine" light just as I was ready to hit the road on a chilly and late Friday afternoon. As I arrived, the guys were just about to close but they not only were kind enough to let me in, they listened, got my car hooked up to their thingamajig and run a quick diagnostic. It turned out that what triggered the light to come on was related to sensors that had just been replaced by my regular mechanic shop at home. They agreed that it would be safe for me to drive the car back to the original repair shop but gave me tips as to what I needed to look for in the event more serious issues developed and with a kind smile wished me a safe return home, did not charge anything for the service and refused a tip.
My regular mechanic charges me almost $200 to run diagnostics. He "fixed" an issue and two weeks later the light was on again so there was another diagnostics fee to let me know that the original repair should have replaced two sensors, not just one but he was trying to "save -me- money." These were the same sensors that were now triggering the light to come on again.
I was so, so impressed with the entire operation at German Formula that I decided to stick around PDX and on Monday I brought my car in for basic oil change an a couple other things that were needed.
The oil change was half of what I have normally been charged and my car has been running beautifully.
I found the new home for my car needs and am sending all my friends there.
Thank you guys. You have the same mentality and standards I try to apply to my own business and customer service.
Keep doing that. It goes a long way in this crazy world we live in.
BTW, I am Hispanic and after 40 years in USA, it seems to be more infrequent to be offered this kind of service and respect.